Changes to our Returns Policy
Effective Tuesday 27th February 2024.
All returns lodged through our online portal and returned via mail will incur a postage fee of $9.99. This charge will be deducted from the final refund amount. Please note that If multiple items from the same order are returned at separate times, each one will incur the $9.99 postage fee.
Anything purchased online prior to the 27th of February 2024 will receive a reply-paid sticker within the order, and therefore, remains free for the customer for 30 days, in line with the previous Returns Policy.
Follow the below steps on how to create an online return:
1. Start your return.
In the boxes provided, enter your 5-digit order number (you will find this on your confirmation email or receipt) and the email address you provided at checkout. If you cannot find this, get in touch with us at shop@blueillusion.com.
2. Select item(s) for return.
Click on the item(s) you want to return and tell us why you are returning them by selecting from the options listed. Eligible items will show in white. Ineligible items are greyed out.
3. Review your return and pack your items.
Review items you would like to return and download the return label. If you do not own a printer, simply take a screenshot of the return label, and take it to your nearest Post Office where they can print this label for you. Securely pack your return item(s), reusing the original packaging or a new parcel.
4. Attach the label and return parcel.
Attach the return label to your return parcel. Post parcel at your nearest post office. Once your return is processed, you’ll receive a confirmation email. Et, voila!
Unfortunately, we are unable to accept returns on our Final Sale/Outlet items due to change of mind, unless deemed faulty. We do not accept exchanges.
We accept returns within 30 days of purchase with the option to return via post or at no cost in our boutiques, excludes outlet and some sale items. Provided you have the following:- Able to provide satisfactory proof of purchase (order number, original tax invoice).
- Is in a saleable condition.
- Is unworn, unwashed, or unused with all original tags attached and sealed in packaging (where relevant).
- Is not subject to exclusions outlined below.Please note there is a $9.99 return postage label fee which will be deducted from the refund amount.
Exclusions:
Please choose carefully when purchasing the following merchandise as returns for change of mind reasons will not be provided on:
- Pierced Jewellery;
- Beauty & Skincare products;
- Undergarments;
- Worn shoes;
- Altered products;
- Personalised items;
- Gift Cards;
- Face masks;
- Outlet items; and
- Final Sale items,
Please note that items from the Exclusion List that have been returned to Blue Illusion, will not have their refund processed and will be sent back to the customer.
FAQ's
All returns lodged through our online portal and returned via mail will incur a postage fee of $9.99. This charge will be deducted from the final refund amount. Please note that If multiple items from the same order are returned at separate times, each one will incur the $9.99 postage fee.
Please choose carefully when purchasing the following merchandise as returns for change of mind reasons will not be provided on:
- Pierced Jewellery;
- Beauty & Skincare products;
- Undergarments;
- Worn shoes;
- Altered products;
- Personalised items;
- Gift Cards;
- Face masks;
- Outlet items; and
- Final Sale items,
*Please note that items from the Exclusion List that have been returned to Blue Illusion, will not have their refund processed and will be sent back to the customer.
Yes, you can. Any allowable item (as per our returns policy) purchased through blueillusion.com can be returned free of charge at any of our Blue Illusion Boutiques within Australia provided you present proof of purchase.
Yes. Your ‘reply paid’ sticker will be valid and usable until 11:59pm Thursday 28th March 2024.
Loop is an online portal that is used to process online returns. We have a how-to guide and all instructions on our website at blueillusion.com/pages/returns-exchanges. Otherwise, you can follow these steps to process your return:
Step 1: Visit returns.blueillusion.com to start the return process.
Step 2: In the boxes provided, enter your order number (you will find this on your confirmation email or receipt) and the email address you provided at checkout. If you cannot find this, get in touch with us at shop@blueillusion.com.
Step 3: Click on the item(s) you want to return and tell us why you are returning them by selecting from the options listed. Eligible items will show in white. Ineligible items are greyed out.
Step 4: Review items you would like to return and download the return label. If you do not own a printer, simply take a screenshot of the return label, and take it to your nearest Post Office where they can print this label for you. Print label and securely pack your return item(s), reusing the original packaging or a new parcel.
Step 5: Attach return label to your return parcel. Post parcel at your nearest post office. Once your return is processed, you’ll receive a confirmation email. Et, voila!
Yes. We accept returns of online orders made through blueillusion.com at any Blue Illusion Boutique within the country of purchase. Online orders cannot be returned to any David Jones Concession store. Orders paid for using PayPal or Klarna cannot be returned in store (i.e. must use Loop returns portal only). Proof of ID must be presented in store and the refund must be made to the original payment method.
While we do not offer exchanges for online orders via post, we can process an exchange in any Blue Illusion boutique within the country of purchase. Note: The item will need to meet eligibility criteria as found within our returns policy.
Returned items are shipped to our warehouse via standard post, with a potential delivery time of up to 7 days contingent on the carrier’s schedule. Once the item/s have been received and reviewed, we will process the refund within 24-48 hours.
You will receive an email notification once we initiate the refund. Please allow up to 7 business days for the refunded amount to be reflected in your account.
It's important to acknowledge that during periods of heightened retail activity, Australia Post experiences heightened volume, possibly resulting in delays.
The most likely reasons for a return not being possible within Loop are that the item is considered ‘final sale’ or the item being returned was purchased outside of the return window (30 days post purchase). If this occurs, ineligible items are greyed out. If there are other issues processing your return, please contact shop@blueillusion.com.
To efficiently manage your return and refund, Loop processes the shipping fee at the time a customer prints the return label. As an example, if an item has been purchased for $159.99 and a decision has been made to return this item via post, the refund received will be $150.00.
No. Any item deemed to be faulty or damaged will have the shipping fee waived once the item/s is received and assessed by our online warehouse team. These items can also be returned or exchanged in Blue Illusion boutique free of charge with proof of purchase. To ensure the shipping fee is waived, select the return reason “item was damaged when it arrived,” provide a comment explaining the damage item and follow the remaining return steps as normal. If the item is considered ‘final sale’, please contact us at shop@blueillusion.com and we will assist you.
No. If an item is deemed to be incorrect, it can be returned for free by post. These items can also be returned or exchanged in a Blue Illusion boutique free of charge with proof of purchase. To ensure the shipping fee is waived, select the return reason “I received the wrong item,” upload your photo evidence of the incorrect item and follow the remaining return steps as normal. If the item is considered ‘final sale’, please contact us at shop@blueillusion.com and we will assist you.
No problem. If you do not own a printer, simply take a screenshot of the return label, and take it to your nearest Post Office where they can print this label for you.
