Purchases made through our online store can be returned via post using our online returns portal or to a Blue Illusion Boutique* in the country of purchase and using the original payment method.

*Please note boutiques can only accept online returns for purchases made using Afterpay or credit card.

Purchases made in a Blue Illusion boutique can only be returned to a Blue Illusion boutique. We cannot accept returns of in store purchases through our online returns portal.

Purchases made in a David Jones concession can only be returned to a David Jones store. We cannot accept returns of David Jones concession purchases to one of our boutiques or via our online returns portal.

Returns lodged through our online portal and returned via mail will incur a postage fee of $9.99.

This charge will be shown on the portal process’s review page and deducted from the final refund amount.

Please note that if multiple items from the same order are returned at separate times or various items from different orders are returned simultaneously, each one will incur the $9.99 postage fee.

Any allowable item (as per our Returns Policy) purchased through blueillusion.com can be returned free of charge at any of our Blue Illusion Boutiques within the country of purchase. Proof of ID must be presented to the store, and the refund must be made using the original payment method.

Both online and in-store returns must be made within 30 days of purchase.

No. Your ‘Reply Paid’ sticker is no longer valid at 11:59 p.m. Thursday, 28 March 2024.

All online orders must be returned using our online portal or in a Blue Illusion Boutique.

Yes. Orders made through blueillusion.com using Afterpay or credit card can be returned at any Blue Illusion Boutique* within the country of purchase. Proof of ID must be presented in-store, and the refund must be made using the original payment method.

Orders paid for using PayPal or Klarna cannot be processed in-store and must only be returned using our online portal.

*Online orders cannot be returned to any David Jones Concession store.

While we do not offer exchanges for online orders via post, we can process an exchange in any Blue Illusion boutique within the country of purchase. Note: The item must meet eligibility criteria as found within our returns policy.

All full-price and some sale items can be returned.

Please choose carefully when purchasing the following merchandise as returns for change of mind reasons will not be provided on:

• Pierced Jewellery;
• Beauty & Skincare products;
• Undergarments;
• Worn shoes;
• Altered products;
• Personalised items;
• Gif Cards;
• Face masks;
• Outlet items;
• Final Sale items,

Please note that items from the above Exclusion List returned to Blue Illusion will not have their refund processed and will be returned to the customer.

Returned items are shipped to our warehouse via standard post, with a potential delivery time of up to 7 days, contingent on the carrier’s schedule. Once the item/s has been received and reviewed, we will process the refund within 24-48 hours.

You will receive an email notification once we initiate the refund. Please allow up to 7 business days for the refund to be reflected in your account.

It’s important to acknowledge that during periods of heightened retail activity, Australia Post experiences heightened volume, possibly resulting in delays.

Loop processes the shipping fee when a customer prints the return label to efficiently manage your return and refund. For example, if an item was purchased for $159.99 and a decision was made to return it via post, the refund received would be $150.00.

Loop will still display the $9.99 postage fee on the review page for faulty items, but this will be waived. A full refund will be provided once our online team assesses the item and approves the faulty return.

Loop is an online portal that is used to process online returns. We have a how-to guide and all instructions on our website at blueillusion.com/pages/returns-exchanges. Otherwise, you can follow these steps to process your return:

Step 1: Visit returns.blueillusion.com to start the return process.

Step 2: In the boxes provided, enter your order number (you will find this on your confirmation email or receipt) and the email address you provided at checkout. If you cannot find this, contact us at shop@blueillusion.com. 

Step 3: Click on the item(s) you want to return and tell us why you are returning them by selecting from the options listed. Eligible items will show in white. Ineligible items are greyed out.

Step 4: Review the items you would like to return and download the return label. If you do not own a printer, take a screenshot of the return label and bring it to your nearest Post Office, where they can print it for you. Print the label and securely pack your return item(s), reusing the original packaging or a new parcel.

Step 5: Attach a return label to your return parcel and post it at your nearest post office. Once your return is processed, you’ll receive a confirmation email.

The most likely reasons for a return not being possible within Loop are that the item is considered a ‘final sale ’ or the returned item was purchased outside the return window (30 days post-purchase). If this occurs, ineligible items are greyed out. If other issues are processing your return, please get in touch with shop@blueillusion.com.

No. Any item deemed to be faulty or damaged will have the shipping fee waived once the item/s is received and assessed by our online warehouse team. Please note, however, that Loop will still display the $9.99 postage fee on the portal review page. To ensure the shipping fee is waived, select the return reason “item was damaged when it arrived,” provide a comment explaining the damaged item and follow the remaining return steps as usual.

These items can also be returned or exchanged in Blue Illusion boutique free of charge with proof of purchase.

If your faulty item is in the Outlet or Final Sale, please get in touch with our Customer Service team at shop@blueillusion.com for assistance.

Please get in touch with us at shop@blueillusion.com or by phone at 1800 208 205 to arrange delivery of the correct item and free return of the incorrect one.

To help expedite the process, please have your order number, missing item/s and incorrectly received order number ready for reference.

Please get in touch with us at shop@blueillusion.com or by phone at 1800 208 205 to organise the delivery of the correct order and free return of the incorrect one.

To help expedite the process, please have your order number, missing items and incorrectly received order number ready for reference.

If you do not own a printer, take a screenshot of the return label and bring it to your nearest Post Office. They can then print the label for you.