Delivery & Shipping
Please note: the pre-Christmas delivery cut-off date* for all online orders shipped via Standard Post has passed (Monday 09 December 2024)
See below for all your festive shopping options:
- Gift cards are available to purchase through our website here
- Our warehouse will remain operational throughout the festive period (excluding Victorian public holidays) and our online team will be dispatching your orders as usual
- Our Customer Experience team will also be available during this time (excluding Victorian public holidays) and will respond to all queries as quickly as possible
*Blue Illusion is guided by cut-off dates recommended by AMS (within Australia) and USPS (with the US) Unfortunately, we cannot anticipate or control any AMS or USPS delays.
Australia
Free standard shipping for all orders over $150
AUD$9.99 standard delivery for orders under $150
AUD$14.99 express delivery for all orders
New Zealand
Free standard shipping for all orders over $150
NZD$9.99 standard delivery for orders under $150
United States
Free standard shipping for all orders over USD$149.95
USD$14.95 standard delivery for orders under USD$149.95
USD$19.95 express delivery for all orders
Delivery times are estimated based on the information provided by our couriers and do not include processing time at our warehouse or stores.
Australia
Standard delivery should take approximately 2-7* business days from dispatch for metropolitan areas. Please note that delivery to regional and interstate areas will differ.
Express delivery should take approximately 2-3* business days from dispatch for metropolitan areas. Please note that delivery to regional and interstate areas will differ.
Orders placed after 2pm AEST on weekdays won’t be shipped until the next business day
Our warehouse is located in Victoria and is not operational on weekends or Victorian public holidays.
New Zealand
Standard delivery should take approximately 5-10* business days from dispatch for metropolitan areas. Please note that delivery to regional and interstate areas will differ.
Orders placed after 2pm NZST on weekdays won’t be shipped until the next business day
Our warehouse in New Zealand is not operational on weekends or New Zealand public holidays.
United States
Standard delivery should take approximately 5-9* business days from dispatch for metropolitan areas. Please note that delivery to regional and interstate areas will differ.
Express delivery should take approximately 3-6* business days from dispatch for metropolitan areas. Please note that delivery to regional and interstate areas will differ.
Orders placed after 2pm AEST on weekdays won’t be shipped until the next business day
Our warehouse is located in Victoria and is not operational on weekends or Victorian public holidays.
*Please note that during sale periods, the dispatch and delivery times may differ to those outlined above.
Your order may have been split into multiple deliveries if one or more of your items are coming from a different locations.
No additional delivery charges will be incurred and you will receive an email with the items in each parcel.
An email with the tracking number will be sent to you once your parcel has been picked up by the relevant carrier.
You can track the progress of your order by clicking on the provided link, or by pasting it into the “track order” function on the Shippit website.
Australia
Australia Post or CouriersPlease
New Zealand
PBT Couriers
US
Australia Post
Shippit is the company we use to manage our couriers for all our online orders.
The couriers we use are Australia Post (Australia and US), PBT Couriers (New Zealand) and CouriersPlease (Australia).
To inform you of the progress of your order, you will receive emails from Shippit when any items in your order have been scanned by our couriers, when they are out for delivery and when they have been delivered. If you have more than one item in your order, these may come in separate parcels and you will receive emails from Shippit for each parcel.
If you have a Shippit tracking ID, you can track your order here.
Click & Collect allows you to order online and pick up your purchase free from your nearest Blue Illusion boutique.*
We will send you a Ready for Collection email when your order is ready.
To check that an item is available for Click & Collect select your store from the Product Details page and click on ‘Find In-Store’. Alternatively, select 'Collect in Store' at checkout and the stores available will be listed.
*Click & Collect is currently available in the following Blue Illusion boutiques: Burnside (SA), Canberra Centre (ACT), Carindale (QLD), Hobart (TAS), Kotara (NSW), Merivale (NZ), Remuera (NZ), Southland (VIC), South Perth (WA) & St Ives (NSW).
Unfortunately, you are unable to click and collect from our David Jones concession stores.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe an item is faulty, is significantly different from the sample or description or has a defect or problem that would have stopped someone from buying the item if they had known about it, you may have rights to a remedy under the Australian or New Zealand Consumer Law (the applicable law depending on the country of purchase).
If there is a major failure with an item, you may choose a refund, exchange or repair.
If the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through your misuse or abnormal use. Blue Illusion will not provide a refund, exchange or repair.
Blue Illusion will require satisfactory proof of purchase before providing a remedy under either the Australian or New Zealand Consumer Law (pending the country of purchase).
We accept returns for faulty or mis-described products, within a reasonable time from the date of purchase. This may vary somewhat depending on the item.
All orders are dispatched within 1-3* business days from being placed.
Orders placed after 2pm AEST or NZST on weekdays won't be shipped until the next business day.
Our Australian warehouse is located in Victoria and is not operational on weekends or Victorian public holidays.
Our New Zealand warehouse is not operational on weekends or New Zealand public holidays.
*If your order is part of a promotion these time frames may not apply.
