Returning Your Order
If you wish to return part or all of your order, please reach out to our Customer Experience team at shop@blueillusion.com for assistance.
FAQ's
If you wish to return an item, please contact our Customer Care team at shop@blueillusion.com
Please choose carefully when purchasing the following merchandise as returns for change of mind reasons will not be provided on:
- Pierced Jewellery;
- Beauty & Skincare products;
- Undergarments;
- Worn shoes;
- Altered products;
- Personalised items;
- Gift Cards;
- Face masks;
- Outlet items; and
- Final Sale items,
*Please note that items from the Exclusion List that have been returned to Blue Illusion, will not have their refund processed and will be sent back to the customer.
