How To Return Your Order
If you wish to return part or all of your order, please send it back to:
Blue Illusion Returns
61 Grange Rd
Cheltenham
VIC 3182
Australia
Please note that Blue Illusion does not cover the cost of returns.
We also recommend getting a tracking number for your parcel.
If your item is faultyor if you have any questions, please contact our Customer Service team at shop@blueillusion.com or 0800 208 205.
Change of mind returns are accepted within 45 days of purchase, subject to the following conditions:
- You can provide satisfactory proof of purchase (order number, original tax invoice).
- The item is unworn, unwashed, or unused with all original tags attached and sealed in packaging ( where relevant).
- The item is not Final Sale/Outlet
-The item is not part of our Exclusion List*
Please note that Blue Illusion does not cover the cost of the return, and return prices may vary based on the shipping rate at the time.
Purchases made online must be returned to:
Blue Illusion Returns
61 Grange Rd
Cheltenham
VIC 3182
Australia
*Exclusion List:
Please be careful when choosing the following merchandise as returns for change of mind reasons will not be provided:
- Pierced Jewellery;
- Beauty & Skinare products;
-Undergarments;
- Worn shoes;
- Altered products;
- Personalised items;
- Gift Cards;
- Face masks;
- Outlet items;
- Final Sale items
Please note that items from the Exclusion List returned to Blue Illusion will not have their refund processed and will be returned to the customer.
FAQ's
If you wish to return part or all of your order, please send it back to:
Blue Illusion Returns
61 Grange Rd
Cheltenham
VIC 3182
Australia
Please note that Blue Illusion does not cover the cost of returns.
We also recommend getting a tracking number for your parcel.
Please note that Blue Illusion does not cover the cost of the return, and return prices may vary based on the shipping rate of your chosen carrier at the time.
Both online and in-store returns must be made within 45 days of purchase.
No. Orders made through blueillusion.com can only be returned at any Blue Illusion Boutique within the country of purchase.
We are not currently offering exchanges for online orders, and recommend returning any unwanted items and placing a new order for the replacement.
All full-price and some sale items can be returned.
Please choose carefully when purchasing the following merchandise as returns for change of mind reasons will not be provided on:
- Pierced Jewellery;
- Beauty & Skincare products;
- Undergarments;
- Worn shoes;
- Altered products;
- Personalised items;
- Gif Cards;
- Face masks;
- Outlet items;
- Final Sale items,
Please note that items from the above Exclusion List returned to Blue Illusion will not have their refund processed and will be returned to the customer.
Returned items are shipped to our warehouse via standard post, with a potential delivery time of up to 7 days, contingent on the carrier’s schedule. Once the item/s has been received and reviewed, we will process the refund within 24-48 hours.
You will receive an email notification once we initiate the refund. Please allow up to 7 business days for the refund to be reflected in your account.
It’s important to acknowledge that during periods of heightened retail activity, Australia Post experiences heightened volume, possibly resulting in delays.
If you have received any items that are deemed faulty or damaged, please get in touch with our Customer Service team at shop@blueillusion.com or 0800 208 205 for assistance.
To help expedite the process, please have your order number, missing items and incorrectly received order number ready for reference.
If you have received an incorrect item/s, please get in ouch with our Customer Service team at shop@blueillusion.com or 0800 208 205 for assistance.
To help expedite the process, please have your order number, missing items and incorrectly received order number ready for reference.
If you have received the wrong order, please get in touch with our Customer Service team at shop@blueillusion.com or 0800 208 205 for assistance.
To help expedite the process, please have your order number, missing items and incorrectly received order number ready for reference.
